Mac Fin Consulting Ltd Terms of Service (No Win, No Fee Agreement)

1 What does this cover?

• It covers our professional services for assessing, preparing and sending your complaint to the financial firm responsible proving advice/product or if the firm is no longer trading, the Financial Services Compensation Scheme (FSCS).
• This agreement also covers any referral to the Financial Services Ombudsman (FOS).

2 What is our responsibility and commitment to you?

• We must act in your best interest at all times and seek to get the best result.
• We will also provide you with advice regarding any offer of compensation.

In return all we ask of you is to give us clear, accurate instructions based on your best recollection of what happened (even if that means you saying you cannot remember much of what happened) when you were sold the financial product which is the subject of complaint.

3 My complaint is successful, what happens next?

• If your complaint is successful you will pay us 20% plus VAT (24% gross).
• Any compensation offered is paid direct to you.

4 My complaint is unsuccessful, what happens next.

• It is no win, no fee. You pay nothing to us.

5 If my complaint is unsuccessful is that the end of my complaint?

• In most cases no. Just because a financial firm has said no does not mean the financial advice/product was not mis-sold.
• We will review the reasons for the financial firm’s decision and we may also talk to you at this point to seek further information about your complaint.
• Then in most cases we will refer your complaint to FOS within the 6 month deadline for FOS referrals.
• If we believe it is not right to refer your complaint to FOS we will explain why.
• In the event of FSCS declining your complaint (if applicable) we will review the reasons for its decision and provide further advice.

6 Do you charge for referring my case to FOS?

• No. Any referral to FOS is covered by this agreement – no win, no fee.
• As part of this agreement we will handle any questions or queries FOS may have regarding your complaint. This may require us to talk to you if FOS have any questions.

7 What happens if FOS/FSCS uphold my complaint?

• If your complaint is successful you will pay us 20% plus VAT (24% gross).

• Any compensation offered is paid direct to you.

8 Cooling off period and the right to cancel

• You have the right to cancel any agreement within 14 days of you signing it.
• Both parties to the agreement can cancel it at any time.
• If we cancel the agreement we will tell you why.
• We do not charge cancellation fees at any stage of the process.