If at any point you become unhappy with our service or you have concerns about your bill then you should inform us immediately so we can do our best to resolve the problem for you. We have a procedure in place which details how we handle complaints which is available by written request to the ‘Director of Mac Fin Consulting Ltd’ at the company address.
We have eight weeks to consider your complaint.
If we are unable to resolve your complaint you can have the complaint looked at independently by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies.
The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:
Call 0300 555 0333 between 8.30am to 5.30pm.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Calls are recorded and may be used for training and monitoring purposes.
For minicom call 0300 555 1777.
PO Box 6804
Do not send original documents to the Legal Ombudsman. They will scan any documents you send to make computer copies and then destroy the originals.
Mac Fin Consulting is registered with the Information Commissioners Office. Its firm reference is Z355931X. A copy of its certification is available upon request.
0116 283 5032
10 Leatherline Business Centre
71 Narrow Lane
If you have suffered a financial loss after receiving poor advice to purchase or transfer financial products from your broker, bank or Financial Advisor and wish to discuss making a claim then please call or email us today.
Mac Fin Consulting Limited t/a Financial Resolver is regulated by the Claims Management Regulator in respect of regulated claims management activities.
Its authorisation number is CRM31917. The registration is recorded on the website www.claimsregulation.gov.uk.
Mac Fin Consulting Limited is registered in England - Company Number 7782966. VAT registration - 121 9207 44. Registered and trading address: 10 Leatherline Business Centre, 71 Narrow Lane, Leicester LE2 8NA